Thank you for shopping with Benoa Swim. This Shipping Policy explains how and when your order will be processed and delivered.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotions, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking information.
🌍 Shipping Destinations
We currently offer international shipping to most countries worldwide.
If your country is not available at checkout, please contact our support team for assistance.
⏱ Estimated Delivery Time
Delivery times may vary depending on your location and local customs processing.
Estimated shipping times:
- United States / Canada: 7–15 business days
- Europe: 7–15 business days
- Australia / New Zealand: 8–18 business days
- Other countries: 10–25 business days
Please note that these are estimated delivery times and not guaranteed.
💰 Shipping Fees
Shipping costs are calculated and displayed at checkout based on your location and order weight.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
📍 Tracking Your Order
Once your order ships, you will receive an email with a tracking number.
Tracking information may take 24–72 hours to update after shipment.
You can also contact us if you need help tracking your package.
🛃 Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are not included in the product or shipping price and are the responsibility of the customer.
❗ Delayed, Lost, or Missing Packages
If your order has not arrived within the estimated delivery time, please contact us at:
Email: [email protected]
We will work with the shipping carrier to investigate and assist you.
Benoa Swim is not responsible for delays caused by:
- Customs clearance
- Incorrect or incomplete addresses
- Natural disasters or carrier delays
📝 Incorrect Address
Please make sure your shipping address is correct when placing your order.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an address error after placing your order, please contact us immediately. We will try to update it before shipment if possible.
📩 Contact Us
If you have any questions about this Shipping Policy, feel free to contact us:
Email: [email protected]
Website: https://benoa-swim.shop/