At Benoa Swim, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.
Please read our Return & Refund Policy carefully before requesting a return.
✅ Return Eligibility
You may request a return if:
- The item is unused, unworn, unwashed, and in original condition
- All original tags and hygiene liners are still attached
- The return request is made within 14 days of delivery
For hygiene reasons, we cannot accept returns for swimwear if the protective liner has been removed or if the item shows signs of wear or washing.
❌ Non-Returnable Items
The following items are not eligible for return:
- Worn, washed, or damaged items
- Items without original tags or hygiene protection
- Final sale or clearance items (if marked as such)
- Gift cards (if applicable)
📩 How to Start a Return
To request a return, please contact us first:
Email: [email protected]
Please include the following information:
- Order number
- Item(s) you wish to return
- Reason for return
- Clear photos if the item is defective or damaged
Do not send items back without contacting us first, as unauthorized returns may not be processed.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return packages.
- Original shipping fees are non-refundable.
💳 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days after approval
- Bank or card providers may take additional time to post the refund
🔄 Exchanges
We do not offer direct exchanges at this time.
If you would like a different size or style, please return the original item (if eligible) and place a new order.
📦 Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost to you.
🌍 International Orders
International customers are responsible for:
- Return shipping costs
- Any customs duties or taxes associated with returns
Customs fees are non-refundable.
📞 Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: [email protected]
Website: https://benoa-swim.shop/